Privacy Policy

In this Privacy Policy “we”, “us” or “our” means Bowral Co-op, ABN 60 254 390 336. “You” means our Co-op members, customers, job applicants, employees, suppliers and/or our Board members.

Bowral Co-op recognises and respects the right of individuals to privacy. We comply with the Australian Privacy Act 1988 (Cth) when dealing with your personal information.

This Privacy Policy details our commitment to protecting the privacy of your personal information.

Definitions

Personal information as defined in the Privacy Act is information or an opinion about an identified individual, or an individual who is reasonably identifiable:

a. whether the information or opinion is true or not; and

b. whether the information or opinion is recorded in a material form or not.

Personal information also includes sensitive information, which is information or opinion about an individual’s racial or ethnic origin, political opinion, religious beliefs, sexual orientation or criminal record, provided the information or opinion otherwise meets the definition of personal information. Health information is also sensitive information.

1. THE KINDS OF PERSONAL INFORMATION WE COLLECT AND HOLD

We collect a range of your personal information which may include but is not limited to the following:

• first and last names
• email address
• mailing address
• home or delivery address, property name
• telephone number
• images of you
• age and/or date of birth
• marital status
• government identifiers ie driver’s license
• skills and background checks including criminal history check
• bank account details
• credit card details
• signature
• health information
• credit information
• browser session and location data, device and network information, and browsing behaviour
• personal information collected through your use of our website, associated applications, and social media platforms.

2. THE PURPOSES FOR WHICH WE COLLECT, USE, HOLD AND DISCLOSE PERSONAL INFORMATION

We collect, use, hold and disclose personal information for the purpose for which it was collected, including but not limited to the following:

• to contact and communicate with you
• to provide you with products and/or services purchased in our retail or produce store
• to enable you to contact us through our website, associated applications and social media platforms
• for our internal record keeping and payroll purposes
• to manage our supplier relationships
• to make payments to you
• for business development, including to operate our website, associated applications and social media platforms
• to run competitions and/or offer additional benefits to you
• to send you promotional information about products and services and information about third parties which may be of interest to you
• to comply with our legal obligations
• to consider your job application.

Where possible we will collect personal information directly from you however, we may need to collect information from a third party on occasions, such as to check a reference when we are providing credit to you.

You do not have to provide your personal information to us, however, if you do not, it may affect your use of our website, or our ability to provide you with the products and/or services we offer.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below to opt-out of marketing communications or unsubscribing from our newsletter.

3. DISCLOSURE TO THIRD PARTIES

We may disclose your personal information to a range of parties including but not limited to the following:

• our employees or contractors
• our agents or business partners
• our suppliers of goods
• sponsors or promoters of competitions we run
• our legal and accounting advisors
• IT service providers, data storage web-hosting and server providers
• marketing providers such as Google Analytics or email marketing providers.

4. DISCLOSURE TO OVERSEAS RECIPIENTS

Generally, we do not disclose your personal information to overseas recipients, however, some of our service providers store information in countries outside of Australia including but not limited to the United States of America.

5. OUR WEBSITE

We may use cookies on our website. Cookies are text files placed in your computer’s browser to store your preferences.

Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, if you provide personal information using a web page on our site, this information may be linked to the data stored in the cookie.

Cookies do enable third parties, such as Google and Facebook, to cause our advertisements to appear on your social media feeds as part of our marketing campaigns. Associated applications include Google reCAPTCHA, an anti-spam tool.

We may use web beacons on our website. Web beacons are small pieces of code placed on a web page to monitor visitor behaviour and collect data about usage of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Our website may provide links to other websites. We do not control those websites and suggest that you review the privacy policies of those sites when visiting them.

6. HOW WE PROTECT YOUR PERSONAL INFORMATION

We use physical, electronic and operational procedures to protect personal information from misuse, unauthorised access, disclosure or loss.

When personal information is no longer required for the purpose for which it was collected, we dispose of your information securely.

7. HOW YOU CAN ACCESS, CHANGE OR DELETE YOUR INFORMATION

You may request details of the personal information we hold about you. Before providing access, we may need to ask you to identify yourself.

If you believe we hold information about you which is inaccurate, out of date or incomplete please contact us using the details below. We will take steps promptly, to correct any information found to be inaccurate, out of date, or incomplete.

However, in certain circumstances, we may be unable to provide you with access to the personal information we hold, or change, or delete the information. If this occurs, we will provide you with written reasons.

8. FURTHER INFORMATION

If you would like further information, have any queries, or complaints relating to this Privacy Policy or our information handling practices please contact our Privacy Officer at:

reception@bowralcoop.com.au

Or, by mail: Bowral Co-op Ltd, 85 Kirkham Road, Bowral NSW 2576

Or, by phone: 02 4861 8400

9. CHANGES TO THIS PRIVACY POLICY

We may vary this Privacy Policy at any time by publishing an amended version on our website.

We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

This policy was updated in May 2025